Privacy Policy

Privacy Policy and Cookie Usage Notice

This privacy policy and cookie usage notice (hereinafter referred to as the “notice”) describes how Tier Music OÜ (hereinafter also “the company”) collects, processes, and protects personal data in accordance with the European Union’s General Data Protection Regulation (GDPR).

 

Processed Personal Data

We process the following data:

• First and last name
• Phone number
• Email address
• Address

In certain cases, we may also process data that is publicly available (e.g., business register, public social media profiles, etc.).

 

Purpose of Personal Data Processing

Personal data is processed to:

• Fulfill orders and provide customer service
• Resolve issues related to the provision of goods and services
• Analyze and improve the use of the online store (including IP address and other network identifiers)

 

Legal Basis

Personal data is processed:

• To fulfill a contract with the customer
• To comply with legal obligations (e.g., accounting)
• Based on the customer’s consent (e.g., sending newsletters)

 

Data Transfer and Access

Tier Music OÜ does not transfer personal data outside the European Economic Area or share it with third parties, except when necessary to fulfill legal obligations or provide services (e.g., payment service providers, accounting). All data is used solely for customer communication and service development. Personal data is stored on secure servers located within the European Union or European Economic Area.

 

Withdrawal of Consent

If data processing is based on the customer’s consent, the customer has the right to withdraw this consent at any time by notifying us in writing via email: hello@tiermusic.com

 

Data Retention and Deletion

• Customer personal data is retained only as long as necessary to provide the service, fulfill legal obligations, or resolve consumer disputes.
• Upon closing a customer account, personal data is deleted unless retention is required by law (e.g., for accounting).
• To request data deletion, send a request via email. A response will be given within 30 days, specifying the deletion timeframe.

 

Cookies

The website uses cookies to provide a better user experience and analyze web traffic. Cookie usage can be limited or disabled in browser settings.

 

Changes to the Privacy Policy

Tier Music OÜ reserves the right to unilaterally change this notice and privacy policy. The updated version is always available on this website.